Frequently Asked Question
How can you help?
At Merdock Industries, we specialize in high-quality, locally manufactured industrial adhesives and coatings. Whether you need strong wood glue for furniture, fast-setting adhesives for construction, or specialized coatings, our team is here to recommend the perfect product for your project. Chat with us or call our support team – we speak your industry’s language!
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What is a return policy?
We want you to be 100% satisfied. Unopened and unused products in original packaging can be returned within 30 days of delivery for a full refund or exchange. Simply contact our customer service team with your order number and photos of the product. Note: Custom-made or tinted products are non-returnable.
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- Nairobi, Kampala, Dar es Salaam, Kigali & major cities: 1–3 business days
- Other towns in East Africa: 3–7 business days
- Remote/upcountry areas: 5–10 business days Same-day delivery available in Nairobi for orders placed before 11 AM.
All Merdock adhesives meet or exceed international safety standards. Most of our water-based glues are low-VOC and safe for indoor use. We also offer eco-friendly lines for schools and green building projects.
